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NEW QUESTION # 19
A system administrator needs to ensure that sensitive customer data in fields is only accessible to specific roles within a ServiceNow instance. Which feature should be utilized?
Answer: C
Explanation:
To control access to sensitive data at the field level, the system administrator should use Column Level Encryption (CLE).
Here's how CLE works:
Field-Level Encryption: CLE allows you to encrypt specific fields within a table, ensuring that only authorized users with the necessary decryption keys can access the data.
Granular Control: You can define different encryption keys for different fields or groups of fields, providing fine-grained control over data access.
Role-Based Access: You can grant access to decryption keys based on user roles, ensuring that only authorized personnel can view sensitive information.
Why not the other options?
A: PI1 Encryption: This is not a standard ServiceNow encryption feature.
C: Cloud Encryption: This is a broader term for encryption solutions provided by cloud providers, not a specific ServiceNow feature.
D: Full Disk Encryption (FDE): This encrypts the entire hard drive, not individual fields within the application.
NEW QUESTION # 20
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?
Answer: C
Explanation:
Usability testing is the type of testing that relies on human observation to assess the user-friendliness of a software product.
In usability testing:
Real users interact with the software or product in a realistic setting.
Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion.
Feedback is gathered from users to understand their experiences and identify areas for improvement.
Why not the other options?
A: Smoke testing: A quick, preliminary test to ensure basic functionality is working.
C: Integration testing: Tests the interaction between different modules or components of a system.
D: System testing: Tests the entire system as a whole.
NEW QUESTION # 21
Under technical governance policies, what does environmental management in ServiceNow primarily define?
Answer: A
Explanation:
In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:
Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other.
Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.
Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.
Why not the other options?
B: Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.
C: User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.
D: Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.
NEW QUESTION # 22
What is the primary factor in determining the number of MID Servers required for a standard ServiceNow deployment?
Answer: C
Explanation:
The primary factor in determining the number of MID Servers needed is the number of targets and interaction frequency.
Targets: The number of devices, applications, or external systems that ServiceNow needs to interact with (e.
g., for discovery, orchestration, integrations).
Interaction Frequency: How often ServiceNow needs to communicate with these targets (e.g., continuous monitoring, scheduled data imports).
Why not the other options?
A: The number of network routers in use: While network infrastructure is important, it's not the primary factor for MID Server sizing.
C: The number of concurrent users on the instance: User activity impacts application server load, not directly the number of MID Servers needed.
D: The geographical spread of the organization: Geographic spread can influence MID Server placement, but the primary factor is the number of targets and interaction frequency.
NEW QUESTION # 23
When should security be set up in the ServiceNow application build process?
Answer: D
Explanation:
Security should be established before configuring interfaces or business logic in the ServiceNow application build process. This is known as "security by design." Here's why:
Prevent Security Gaps: Building security into the application from the start helps prevent vulnerabilities and security gaps that can be exploited later.
Reduce Rework: Addressing security early avoids costly rework later if security issues are discovered after development is complete.
Enforce Best Practices: Starting with security ensures that security best practices are followed throughout the development process.
Why not the other options?
A: Only when issues are encountered during operations: This is a reactive approach that can lead to significant security risks.
B: After configuring all the application workspaces: Security should be integrated throughout the application, not just in specific workspaces.
C: After configuring all required integrations: Security should be considered before and during integration to ensure secure data exchange.
NEW QUESTION # 24
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